The reason we opened our own chain of shops was not only to increase sales but primarily to get closer to our customers and improve the standard of services we provide. Keeping in touch with customers is crucial for us as our products are designated for particular people whose requirements we want to meet.
ALBI Club is a loyalty program for regular customers of ALBI gift shops. It has over
102.000 members who have joined since 2009. Thanks to our contact with them, we are
able to improve our products and how we